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ITIL® Service Strategy Training

Overview

The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management. The purpose of this training module and the associated exam and Certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and strategy as documented in the ITIL® Service Strategy publication.

Learning Objectives

  • Introduction to service strategy
  • Service strategy principles
  • Service strategy processes
  • Governance
  • Organizing for service strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges, critical success factors and risks.

Course Outline

  • Service Strategy Principles
  • Defining Services and Market Spaces
  • Conducting Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Managing Demand
  • Driving Strategy Through The Service Lifecycle
  • Critical Success Factors and Risks

Target Group

  • Individuals who require a deeper understanding of the ITIL Service Strategy stage of the ITIL Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy
  • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite

Prerequisite

ITIL Foundation Certificate in IT Service Management and completion of an accredited Course from an ITIL Accredited Training Provider.

Exams

Type: 8 Complex Multiple choice, scenario based questions
Duration: 90 minutes
Proctored: Yes
Open Book: No
Pass Score: 70%, 28 out of 40
Delivery : Online

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Skillmetrix is one stop to fulfill all training needs to nurture & enhance skills of individuals and corporate. We are dedicated to deliver best quality trainings across the globe using various delivery modes with 100% passing warranty.


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