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ISO20000/IEC20000  is the world wide standard / baseline / common reference point for IT Service Management. ISO20000 provides an assessment framework and specification that has been a globally recognized standard for evaluating IT service management processes. The standard defines a comprehensive and closely related set of service management processes and comprises of two parts:

  1. ISO/IEC 20000-1: Specification for Service Management
  2. ISO/IEC 20000-2: Code of practice for Service Management

ISO 20K Training Details:

  1. Duration:2 Days (Saturday- Sunday): 16 hrs
  2. Cost: For More Detail Click Here
  3. Schedule: For complete schedule please click CALENDAR
  4. Prerequisite: None
  5. Deliverables: Courseware (Hard Copy), Participation Certificate, Mock Exams (Hard Copy & online), CD on FREE WEBINARS.
  6. Exam: hour, 40 questions, multiple choice, online, closed book examination, Passing score 65% or higher.


  1. Our passing rate for ISO20000 Foundation is more than 95%.
  2. We give Unique Passing Warranty. (We will pay for your second attempt if you do not pass)
  3. Group Discounts are available.
  4. We have Excellent Faculty.
  5. We provide free access to our library and knowledge repository.

About Us

Skillmetrix is one stop to fulfill all training needs to nurture & enhance skills of individuals and corporate. We are dedicated to deliver best quality trainings across the globe using various delivery modes with 100% passing warranty.

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  SkillMetrix Knowledge Services LLP First Floor, Mhatoba Complex, Opposite KPIT Gate No.1, Hinjewadi, Pune, Maharashtra, India - Pincode - 411057

  +91 93 73 860017
  +91 93 43 916658

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