Course Overview
ITIL 4 Specialist: Collaborate, Assure and Improve certification training courses and exams based on ITIL framework and ITIL 4 practices
ITIL 4 Specialist: Collaborate, Assure and Improve is a batch of modules that Explains the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management. Introduces the practice success factors (PSF) and key metrics of the practices. Explores processes including key activities and how to integrate the practices in the organisation’s value stream.
ITIL 4 Specialist: Collaborate, Assure and Improve (CAI) combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these practices.
ITIL 4 Specialist: Collaborate, Assure and Improve training courses will provide an in-depth understanding of the subsequent five ITIL® 4 Practices:
Relationship Management
Supplier Management
Service Level Management
Continual Improvement
Information Security Management
Define the key concepts, principles, value and challenges of ITIL 4’s five management practices.
Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals.
Integrate the practices in the organisation’s value streams.
Understand the interfaces and synergies across these five practices.
Apply metrics and practice success factors to improve performance.
Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.
The ITIL 4 Specialist: Collaborate, Assure and Improve module is aimed at individuals who are involved in IT Service Management (ITSM) and wish to gain expertise in collaborating, assuring, and improving IT services and related activities.
In order to access any of the ITIL 4 Specialist: Collaborate, Assure and Improve modules, candidates must hold an ITIL 4 Foundation certificate.
Duration of 60 minutes (75 minutes for candidates taking the ITIL Foundation exam in a language other than their native)
Closed book
60 multiple choice questions
1 mark for each correct answer
Passing score: 39/60 marks - 65%
Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training
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