Course Overview

TIL 4 Specialist: Monitor, Support and Fulfil certification training courses and exams based on ITIL framework and ITIL 4 practices

ITIL 4 Specialist: Monitor, Support, and Fulfil is aimed at IT professionals who aspire to take their career to the next level. This ITIL certification is designed to equip individuals with the skills and knowledge required to ensure operational excellence by monitoring vital performance indicators, providing support to the service value chain, and fulfilling end-to-end service delivery. Obtaining this certification is a testament to an individual’s dedication to achieving operational efficiency, delivering value to customers, and contributing to the growth of their organization.

In this showcase you will find a selection of self-study material and exams concerning ITIL® 4 Specialist: Monitor, Support and Fulfil within ITIL 4 Edition qualification scheme.

It is also possible to take the course and exam for each individual ITIL practice: Incident Management, Service Desk, Problem Management, Service Request Management, Monitoring and Event Management.

ITIL 4 Specialist: Monitor, Support, and Fulfil is a batch of the ITIL 4 Practice Manager modules that helps individuals in showcasing their comprehension and implementation of the principles encompassed in the five ITIL Management Practices, maximizing value at both strategic and operational levels. These practices include ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, and ITIL 4 Problem Management Practice.

ITIL 4 Specialist: Monitor, Support and Fulfil training courses will provide an in-depth understanding of the subsequent five ITIL® 4 Practices:

  • Service Desk

  • Incident Management

  • Problem Management

  • Service Request Management

  • Monitoring & Event Management

  • Outline the fundamental ideas, values, principles, and challenges associated with ITIL 4's five management practices

  • Guarantee that stakeholders grasp both the strategic and operational necessities for value co-creation and attaining business objectives

  • Incorporate the practices into the organization's value streams

  • Comprehend the connections and collaborative potential among these five practices

  • Utilize metrics and success factors of the practices to enhance performance

  • Evaluate, measure, and cultivate the proficiency of the different practices by employing the ITIL Maturity Model.

  • Individuals seeking to enhance their Service Management experience

  • Current and aspiring ITSM managers

  • ITSM practitioners engaged in the operation of IT-supported and digital products and services, holding responsibility for comprehensive service delivery

  • Professionals aiming to demonstrate and authenticate their expertise in the particular practice area

In order to access any of the ITIL 4 Specialist: Monitor, Support & Fulfil modules, candidates must hold an ITIL 4 Foundation certificate.

  • Duration of 60 minutes (75 minutes for candidates taking the exam in a language other than their native)

  • Closed book

  • 60 multiple choice questions

  • 1 mark for each correct answer

  • Passing score: 39/60 marks - 65%

Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training

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