ITIL® 4 Specialist Create, Deliver and Support

• The integration of different value streams and activities to create, deliver and support IT-enabled products and services
• Supporting practices, methods and tools
• Service performance and service quality and improvement methods
• How to continue to deliver innovative yet reliable tech-enabled services in an increasingly competitive market

• Individuals continuing their journey in service management
• ITSM managers and aspiring ITSM managers
• ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
• Existing ITIL qualification holders wishing to develop their knowledge.

• The candidate must have passed the ITIL 4 Foundation examination.
• In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).

Type: Forty (40) multiple choice carrying 1 mark each.

Duration: 90 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time

Pass Score:70% (28of 40)