Course Overview

VeriSM™ Essentials acts as an introduction to the Service Management mindset for professionals who are encountering Service Management for the first time. It is also ideal for undergraduates and graduates, and for candidates who would prefer to complete the VeriSM™ Foundation certification in two parts.

  • TheServiceOrganization
  • ServiceCulture
  • PeopleandOrganizationalStructure
  • The VeriSM™ Model

  • The Service Organisation
  • Service culture
  • People and organisational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started.

  • Service Managers and Practitioners
  • Service Provider Portfolio Managers
  • Process /Project / Program / Supplier / Change Managers
  • Service Level / Business Relationship Managers
  • Service / Process Architects
  • Business Change / Organizational Changer Practitioners


Type: Online Exam having Forty (20) multiple choice. Each question will have 4 options, one of which is right carrying 1 mark.

Duration: 30 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time

Pass Score:65% (13of20)

Why SkillMetrix?

Training Centre

Training Delivery

Passing Warranty

Training Support

Training Calendar

10:00 AM to 5:00 PM (IST)
Weekend Batch


Delivery by
Accrediated Trainer

5 Top

IT Service Management Programs

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