Course Overview
VeriSM™ Essentials acts as an introduction to the Service Management mindset for professionals who are encountering Service Management for the first time. It is also ideal for undergraduates and graduates, and for candidates who would prefer to complete the VeriSM™ Foundation certification in two parts.
Course Outline
- TheServiceOrganization
- ServiceCulture
- PeopleandOrganizationalStructure
- The VeriSM™ Model
Learning Objective
- The Service Organisation
- Service culture
- People and organisational structure
- The VeriSM™ model
- Progressive practices
- Innovative technologies
- Getting started.
Target Group
- Service Managers and Practitioners
- Service Provider Portfolio Managers
- Process /Project / Program / Supplier / Change Managers
- Service Level / Business Relationship Managers
- Service / Process Architects
- Business Change / Organizational Changer Practitioners
Pre-requisite
None
Exam Details
Type: Online Exam having Forty (20) multiple choice. Each question will have 4 options, one of which is right carrying 1 mark.
Duration: 30 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time
Pass Score:65% (13of20)
Why SkillMetrix?
Accredited
Training Centre
Multiple
Training Delivery
100%
Passing Warranty
