Course Overview

Service Integration and Management (SIAM) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. The EXIN BCS SIAM™ Professional tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM roadmap. A candidate who successfully completes the EXIN BCS SIAM™ Professional can analyze, plan, build and inspect a multi-service provider environment. This certification program is directed at professionals worldwide who have an interest in SIAM best practices or who are already working with IT service management processes. It is also intended for people in organizations that want to implement service integration and management, providers that want to implement and/or manage service integration and management and individuals who would like to understand and/or work with Service Integration and Management in an organization

Discovery & Strategy

  • Interpret the characteristics of governance in a SIAM ecosystem
  • Differentiate SIAM governance roles
  • Choose governance approaches for monitoring and measuring service performance
  • Analyze existing services, service groupings, service providers and the market place
  • Explain how to assess current capability.
  • Classify the influences for deciding on the SIAM model and sourcing approach.
  • Interpret strategic drivers for SIAM.
  • 2 Differentiate critical success factors for SIAM.
  • Describe the content of the business case and the transition project for SIAM.

Plan and Build

  • Analyze organization specific service models and process models
  • Select an appropriate sourcing approach and SIAM strategy.
  • Describe detailed roles and responsibilities
  • Select a performance measurement and reporting framework.
  • Select a collaboration model
  • Analyze contract considerations for SIAM.
  • Describe the challenges for organizational change
  • Differentiate between approaches for onboarding of services and service providers.
  • Analyze the most appropriate tooling strategy and integration methods for a SIAM ecosystem.


  • Choose between the big bang approach, and a phased approach
  • Explain how to transition to the approved SIAM model.
  • Choose ways to influence morale and motivation.

Run and Improve

  • Analyze structural elements at different levels.
  • Select appropriate mechanisms to address issues and improve provider and integrator performance
  • Apply audit and compliance mechanisms

SIAM Practices across the Stages

  • Apply all SIAM practices for the Discovery and Strategy stage.
  • Apply all SIAM practices for the Plan and Build stage.
  • Apply all SIAM practices for the Implement stage
  • Apply all SIAM practices for the Run and Improve stage.

Case Study

  • SIAM™ Professional Certificate tests a candidate’s knowledge of the application of Service Integration and Management (SIAM) to situations and the candidate’s ability to further analyze the SIAM concepts.
  • Specific learning objectives of the SIAM™ Professional Certificate:
    • The discovery and strategy stage
    • The plan and build stage
    • The implement stage
    • The run and improve stage
    • SIAM practices across the stages

  • Service Managers and Practitioners
  • Service Provider Portfolio Managers
  • Process /Project / Program / Supplier / Change Managers
  • Service Level / Business Relationship Managers
  • Service / Process Architects
  • Business Change / Organizational Changer Practitioners
  • SIAM consultants


Knowledge of IT Service Management terminology, for instance through the IT Service Management based on ISO/IEC 20000 and ITIL is strongly recommended.

Type: Online Exam having Forty (40) multiple choice. Each question will have 4 options, one of which is right carrying 1 mark.

Duration: 90 minutes. Candidates taking the examination in a language other than their native language have 25% extra time

Pass Score:65% (26 of 40)

Why SkillMetrix?

Training Centre

Training Delivery

Passing Warranty

Training Support

Related Courses

Training Calendar

10:00 AM to 5:00 PM (IST)
Weekend Batch


Delivery by
Accrediated Trainer

5 Top

IT Service Management Programs

Enquire Now