Change Management Foundation

Foundation

• Introductions
• Course structure
• Course goals and objectives

Change and the Individual

• How people learn
• Personality and change- introduction to MBTI
• Models of individual change- the Change Curve and Bridges Transition
• Motivating Individuals during change

Change and the Organization

• Understanding organizational metaphors
• Organizational culture and change
• 3 models of change- Lewin, Kotter, and Senge
• Key roles in change

Stakeholder Engagement

• Identifying and analyzing stakeholders
• Personas and empathy maps
• Influencing strategies

Communication

• Feedback and communication approaches
• Communicating change- planning, factors, and barriers
• Communication biases and channels

Change Impact

• Identifying and assessing change impact
• Stakeholders impact assessment
• Change severity assessment

Change Readiness

• Building change agent networks and the change team
• How to make the organization ready for change
• Creating a change management plan
• Dealing with resistance to change

• Understand the human side of change and know how to help people deal more effectively with change, maintaining their commitment and bringing them successfully through the change process.
• Understand the various types of change that affect organizations, and know how to draw on a range of professional approaches to support the effective delivery of the organization’s desired outcomes from each change initiative.
• Know how to identify and work with the stakeholders in a change initiative, and how to plan, execute and measure the effective communications required to build and maintain their engagement.
• Know how to assess the impacts of change, to develop effective change teams and to recognize and address resistance to change.
• Understand the process of sustaining change and know how to embed a change initiative as the new ‘business as usual’.

• Our change management qualifications are aimed at all individuals involved in organization change, including current and aspiring change managers.
• They are also relevant to individuals involved in the design, development and delivery of change programmers, including change leaders, change ‘agents’, change implementers, change support and operational line managers.
• Those wishing to achieve Change Management Practitioner™ (CMP) Certification (Foundation™ and Practitioner™).
• Those working in organizations where a change initiative is being planned or taking place.

None.

• Duration of exam: 40 minutes
• Number of questions: 50 (four sections)
• Exam format: multiple choice
• Passing Score: 50% (25 out of 50)
• Mode of exam: Closed-book

Note – This certificate does not expire or require renewal.