Course Overview

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organization can define its service management principles and then use organizational capabilities, emerging technologies and a combination of management practices to deliver value.

The VeriSM Plus course is aimed at those with an existing IT Service Management qualification (e.g. ITIL Foundation) who wish to gain a VeriSM Foundation qualification and are prepared to self-study the VeriSM Essentials course content which this ‘Plus’ course omits.

Below topics would be covered in detailed

  • Module 1: An Introduction to VeriSM™
  • Module 2: Service Management
  • Module 3: The VeriSM™ Approach
  • Module 4: The Management Mesh
  • Module 5: Digital Transformation
  • Module 6: Conclusion

  • The Service Organization
  • Service culture
  • People and organizational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started

  • Service Managers and Practitioners
  • Service Provider Portfolio Managers
  • Process /Project / Program / Supplier / Change Managers
  • Service Level / Business Relationship Managers
  • Service / Process Architects
  • Business Change / Organizational Changer Practitioners

  • Attended and passed a VeriSM Essentials course and exam


  • Attended and passed an ITIL Foundation course and exam

Type: Online Exam having Forty (20) multiple choice. Each question will have 4 options, one of which is right carrying 1 mark.

Duration: 30 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time

Pass Score:65% (13of20)

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