Course Overview

ISO 20000 Information Technology Service Management Certification demonstrates how you manage your IT services against international benchmarking and helps promote an integrated processto deliver quality IT management services.
It proves you have successfully integrated IT systems across your business functions to achieve seamless operations.

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “IGC Certified ISO/IEC 20000 Lead Auditor”

  • Fundamental principles and concepts of Information Technology Service
  • Information Technology Service Management System (ITSMS)
  • Fundamental Audit Concepts and Principles
  • Preparation of an ISO 20000-1 audit
  • Conducting of an ISO 20000-1 audit
  • Closing an ISO 20000-1 audit
  • Managing an ISO 20000-1 audit program

  • Improving corporate image and credibility
  • Adoption of an integrated process to the delivery of IT services
  • Reduction in response times and interruptions to IT service
  • Improved management of costs, leading to financial savings
  • Ensuring legislative awareness and compliance
  • Protecting the company, assets, shareholders and directors
  • Increased customer satisfaction from internal and/or external customers
  • Enhanced customer satisfaction that improves client retention
  • Consistency in the delivery of your service or product

  • Managing an ISO 20000-1 audit program
  • Internal auditors
  • Auditors wanting to perform and lead Information Technology Service Management System (ITSMS) certification audits
  • Persons responsible for the Information Technology Service conformity in an organization
  • Members of an Information Technology Service team
  • Expert advisors in information technology
  • Technical experts wanting to prepare for an Information Technology Service audit function.


Type: Paper Based Exam with descriptive and multiple-choice questions

Duration: 180 minutes. Candidates taking the examination in a language other than their native language have 25% extra time

Pass Score:70% and above

Why SkillMetrix?

Training Centre

Training Delivery

Passing Warranty

Training Support

Related Courses

Training Calendar

10:00 AM to 5:00 PM (IST)
Weekend Batch


Delivery by
Accrediated Trainer

5 Top

IT Service Management Programs

Enquire Now