Course Overview
This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will cover both practical and strategic elements.
Therefore, it is the universal module, that will be a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.
Course Outline
- Make the right digital investments
- Realize and deliver digital products and services quickly
- Provide digital products and services that are highly resilient to disruption
- Ensure that the service consumer realizes value from the digital products and services
- Assure conformance of activities with governance, risk and compliance requirements
Learning Objective
- The integration of different value streams and activities to create, deliver and support IT-enabled products and services
- The influence and impact of Agile and Lean ways of working
- How Agile and Lean can be leveraged to an organization’s advantage
- A practical and strategic method for planning and delivering continual improvement with necessary agility
Target Group
- Individuals continuing their journey in service management
- ITSM managers and aspiring ITSM managers
- ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
- Existing ITIL qualification holders wishing to develop their knowledge.
Pre-requisite
- The candidate must have passed the ITIL 4 Foundation examination.
- In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).
Exam Details
Type: Forty (40) multiple choice carrying 1 mark each.
Duration: 90 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time
Pass Score:70% (28of 40)
Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training
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