ITIL® 4 Practitioner: Incident Management

• Oversee incident coordination within the organization or in specific domains such as region, product, or technology, based on organizational structure

• Supervise and evaluate the performance of teams responsible for addressing and resolving incidents

• Facilitate manual efforts associated with incidents, particularly those involving several teams

• Guarantee adequate awareness of incidents and their status throughout the organization

• Carry out regular incident assessments and introduce enhancements to the incident management practice, incident models, and incident handling procedures

• Gauge, evaluate, and cultivate the Incident Management practice capacity in their organization utilizing the ITIL Maturity Model

In order to access ITIL 4 Incident Management exam, candidates must hold an ITIL 4 Foundation certificate or an ITIL 4 Managing Professional Transition certificate

In order to access ITIL 4 Incident Management exam, candidates must hold an ITIL 4 Foundation certificate or an ITIL 4 Managing Professional Transition certificate.

• Duration of 30 minutes (45 minutes for candidates taking the exam in a language other than their native)

• Closed book

• 20 multiple choice questions

• 1 mark for each correct answer

• Passing score: 13/20 marks - 65%