ITIL® 4 Strategist Digital IT & Services

This course focuses on the alignment of digital business strategy with IT strategy. Attendees acquire an understanding of:

• How disruption from new technologies are impacting organizations in every industry
• How business leaders are responding
• How to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success

• Individuals continuing their journey in service management
• ITSM managers and aspiring ITSM managers
• ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
• Existing ITIL qualification holders wishing to develop their knowledge.

• The candidate must have passed the ITIL4 Foundation examination.
• Candidate should have minimum three years of IT managerial experience
• In addition, the candidate must have attended an accredited training course for this module

Case Study Assessment 

Type: Casestudy based assigenments, 4 assigments having 5 assesssment criteria & each assessment criteria carrying 8 marks each. Total 40 marks available.

All four assignments are based on a case study which describes three companies engaged in service relationship. All assignments address two assessment criteria (ACs). There is one dedicated AC that all the assignments are focused on, which is AC 1.1 ‘Relate the ITIL® guiding principles to all aspects of Digital and IT Strategy’.  

Duration: 3 assignments of 60 minutes & 1 assignment of 90 minutes in group work format or four individual written assignments of 60 minutes each

Pass Score:70% (21of 30)

MCQ Assessment 

Type: Thirty(30) multiple choice carrying 1 mark each.

Duration: 60 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time

Pass Score:70% (21of 30)