Course Overview

Business process management (BPM) is a field in operations management that focuses on improving corporate performance by managing and optimizing a company’s business processes. It can therefore be described as a process optimization process. These processes can impact the cost and revenue generation of an organization.

The goal of BPM is to reduce human error and miscommunication and focus stakeholders on the requirements of their roles. BPM is a subset of infrastructure management, an administrative area concerned with maintaining and optimizing an organization’s equipment and core operations. BPM is often a point of connection within a company between the line-of-business and the IT department.

  • Fundamentals of Business Process Management
  • Defining Business Process Management
  • The Business Process Life Cycle
  • Vision Phase
  • Design Phase
  • Modeling Phase
  • Execution Phase
  • Monitoring Phase
  • Optimizing Phase
  • Business Process Engineering
  • Information Systems
  • Systems Analysis
  • Systems Design
  • Systems Implementation
  • Systems Operation

  • This certification helps you to use improved processes and efficiency
  • It helps you to know how to Measure, respond to and control operational processes
  • Being certified you can apply IT solutions directly to business processes
  • Coordinate the improvement of staff productivity
  • BPM reduces the risk of fraud
  • BPM Implement quick responses to challenges and opportunities

  • Technology consultants
  • Team Leaders
  • System administrators
  • Process Onwers & Designers
  • Business Leaders
  • Senior Executives
  • Business Analysts Onwers
  • Decision Makers
  • Middle- and Senior-level Line-of-business managers


  • Exam Duration: 60 minutes
  • Exam Format: Multiple Choice
  • Exam Pass Mark: 70% (35 out of 50)
  • Electronic Devices Permitted: No
  • Open Book: No
  • Prerequisites: None

Note – This certificate does not expire or require renewal.

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