Course Overview
ITIL® Foundation Bridge (Version 5) introduces the key concepts of digital product and service management & establishes a common language for effective practice across organizations. It provides an overview of the ITIL (Version 5) framework, including updates and additions to core models and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services.
ITIL Foundation Bridge (Version 5) enables candidates to build on their ITIL 4 knowledge and understand how value can be co-created through the effective management of products and services. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.
ITIL® Foundation Bridge (Version 5) is intended for candidates who have successfully achieved the ITIL 4 Foundation certification (or any ITIL 4 higher level certification except Cloud and Sustainability) and wish to transition to ITIL Foundation (Version 5).
This bridge syllabus focuses exclusively on the new, changed, and expanded concepts introduced in Version 5 and does not reassess topics that remain unchanged from ITIL 4 Foundation.
- Key ITIL terms and definitions
- Product and service management
- Service offerings
- Value cocreation
- Service relationships
- The ITIL Four Dimensions of Product and Service Management
- Introduction to the ITIL Four Dimensions of Product and Service Management
- Internal factors and External factors
- The ITIL Product and Service Lifecycle
- Introduction to ITIL Product and Service Lifecycle
- Purpose and Scope of ITIL Product and Service Lifecycle activities
- The ITIL Value System
- Components of the ITIL Value System
- The ITIL Guiding Principles
- Governance
- Value chain
- Management Practices
- The ITIL Continual Improvement Model
- Value stream identification, mapping, and management
- Key concepts of value stream mapping and management
- Purpose of value stream mapping and management
- ITIL and AI
- Introduction to AI
- ITIL AI Governance
- ITIL and other frameworks
- ITIL and DevOps
- ITIL and PRINCE2
- To provide a rapid update on the key enhancements introduced in ITIL Version 5 without revisiting the full Foundation syllabus.
- To help certified ITIL 4 professionals confidently interpret and apply Version 5 guidance.
- To strengthen understanding of how the framework supports digital product and service management in modern, AI-enabled contexts.
- To prepare learners for the official ITIL Foundation Bridge (Version 5) certification exam.
Mandatory: Valid ITIL® 4 Foundation or any ITIL 4 higher-level certification
- Format: Multiple-choice exam (closed book)
- Number of Questions: 20
- Duration: 30 minutes (25% additional time provided if English is not your native language)
- Passing Score: 65% (typically 13/20 correct answers)
- Certificate: Upon passing, you receive the official ITIL Foundation Version 5 certificate.
Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training
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