The ITIL framework — long seen as the global standard for IT service management — has evolved once again. In January 2026, PeopleCert and the ITIL community officially introduced ITIL (Version 5), marking a significant shift toward digital product thinking, value outcomes, experience design, and responsible AI adoption.
This update isn’t a simple revision — it reflects the realities of modern business and technology environments where agility, product-centric models, and cross-functional collaboration are imperative.
What Is ITIL (Version 5)?
ITIL (Version 5) is the next generation of the ITIL best-practice framework, built to support digital transformation, AI-enabled operations, and end-to-end value delivery. Unlike previous versions that focused mainly on service management processes, ITIL 5 expands into digital product and experience lifecycle management.
Key elements of the new framework:
Why ITIL (Version 5) Matters
Early adoption of ITIL 5 — and training through accredited providers such as SkillMetrix — can position professionals and organizations to lead in digital service and product excellence.
ITIL (Version 5) Qualification Scheme
The certification structure is redesigned to be more intuitive and role-focused, helping learners chart a clear advancement path.
ITIL (Version 5) Qualification Scheme
1. ITIL Foundation (Version 5) – ITIL Foundation is the entry point to the ITIL Framework. It introduces the core concepts, models, and principles of digital product and service management, providing a shared language and understanding of how value is created and sustained.
2. ITIL Practice Manager – The ITIL Practice Manager designation is designed for professionals in hands-on roles. It focuses on the practical application and integration of ITIL practices, helping individuals understand how practices work together to deliver consistent, value-driven outcomes.
3. Managing Professional – ITIL Managing Professional supports professionals in, or aspiring to, mid- and senior-level roles. It builds the capability to manage and improve digital products and services across the lifecycle, balancing performance, risk, and experience.
4. Strategic Leader – The ITIL Strategic Leader designation is aimed at leaders and decision-makers. It develops the skills needed to shape digital strategy, govern effectively, and lead transformation in complex, fast-changing environments.
5. ITIL Master – ITIL Master is the highest level of ITIL achievement. It demonstrates the ability to apply ITIL principles, methods, and techniques across strategic, tactical, and operational contexts, aligning business goals with practical execution and measurable outcomes
6. Extension Modules
How Existing ITIL 4 Certifications Fit
Importantly, ITIL 4 certifications remain valid and will transition with the new scheme, allowing professionals to build on their existing credentials.
Transitioning from ITIL 4 to Version 5 is designed to be smooth:
SkillMetrix’s Role in ITIL Training
SkillMetrix Knowledge Services LLP is a trusted knowledge services and training organization, widely recognized for delivering high-quality ITIL and professional certification programs across the globe. For more than a decade, we have been empowering ITSM professionals and organizations with the right skills, confidence, and practical insights to succeed in an evolving digital landscape.
As a PeopleCert Accredited Training Organization (ATO) and a Gold Partner, SkillMetrix stands as a pioneer in the industry, committed to excellence, authenticity, and learner success. Our training programs are designed not just to help participants pass exams, but to create real, measurable impact in their professional journeys.
What SkillMetrix Offers
At SkillMetrix, we don’t just deliver training—we partner with you in your growth journey. Our mission is to help professionals and organizations build confidence, clarity, and competence in IT Service Management and beyond.
Conclusion
ITIL (Version 5) represents a strategic evolution in service and digital product management frameworks. With its streamlined qualification path, AI guidance, and experience focus, ITIL 5 equips professionals to deliver measurable value in today’s complex, rapidly changing digital world.
By training with accredited partners like SkillMetrix and planning your certification journey — starting with Foundation and progressing through advanced designations — you’ll be well-placed to thrive in modern IT and business landscapes.
