Course Overview

Designed for experienced ITIL professionals, this module enables you to quickly and cost-efficiently upgrade to the latest version of ITIL with a single, clear learning path and dual-exam package. Available for ITIL 4 Managing Professionals, ITIL 4 Masters, ITIL v3 Experts and ITIL v3 Masters only.

  • Digital product and service lifecycle management
    Build on your existing knowledge and explore how to manage products and services end-to-end, from design to delivery and continuous improvement.
  • Experience-led design and value creation
    Develop a clear understanding of how the customer experience shapes the way digital services are designed, delivered, and improved.
  • ITIL value chain application in real-world scenarios
    Uncover how value is created across integrated value streams, aligning teams, workflows, and outcomes.
  • AI and modern operating models in ITIL
    Discover how ITIL (Version 5) supports AI-enabled organizations and evolving operating models.
  • How the ITIL Transformation Model works
    Delve into the core concepts of governance and transformation and build a solid understanding of how they support organizational change and long-term value creation.

  • Upgrade to ITIL (Version 5)
    Update your skill set and demonstrate advanced ITIL expertise with this course, which only focuses on the key enhancements introduced in the new ITIL.
  • Stay ahead in AI-enabled environments
    Showcase your ability to deliver, manage, and improve digital products and services from start to finish.
  • New career opportunities
    Step into senior roles with updated, AI-relevant, digital product and service management expertise.

This certification is for Product Manager, Product Owner, Digital Product Manager, Service Delivery Manager, IT Operations Manager, Site Reliability Engineer (SRE), Customer Experience (CX) Lead, Digital Experience Manager, Digital Transformation Manager, Change Manager, Solutions Architect, Service Manager, Support Manager, Incident Manager, Practice Owner.

This module requires the completion of:

  • Any of the following ITIL designations: ITIL 4 Managing Professional or ITIL 4 Master, ITIL v3 Expert, or ITIL v3 Master
  • Training through an Accredited Training Organization or ITIL Official eLearning (coming soon)
  • Successful completion of the two required exams Exam results will not be released without proof of completion.

  • Format: Multiple-choice exam — Open book*
  • Number of Questions: 60 questions
  • Duration: 120 minutes
  • Passing Score: 70% (42 out of 60 correct)
  • Certificate: ITIL Managing Professional Transition (Version 5).
  • Exam Language: Available in English

Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training

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