Course Overview

ITIL Transformation (Version 5) offers practical guidance for embedding, sustaining, and optimizing change across digital products and services. It equips you with the expertise to balance governance, execution, and continual learning, build resilience, and deliver measurable value in AI-driven environments.

  • Key ITIL Transformation Concepts
    Gain a clear understanding of the core concepts of transformation in the ITIL context, including how change, value, the ITIL Product and Service Lifecycle, and the ITIL Value System are all connected.
  • Transformation in Complex Environments
    Discover how to approach transformation across a range of contexts, including complex and chaotic environments.
  • The ITIL Transformation Model
    Learn how to apply the ITIL Transformation Model, including its layers, stages, and steps across governance, positioning, execution, and learning.
  • Transformation Patterns and Approaches
    Explore initiation, governance, and execution patterns and how they shape transformation scope, timing, and execution.
  • Governance and Transformation Alignment
    Gain an in-depth understanding of how governance supports transformation while enabling flexibility and value delivery.
  • Execution and Delivery of Change
    Learn how to manage and implement transformation initiatives across different scenarios.
  • Measurement, Learning, and Continuous Improvement
    Discover how to measure progress, evaluate outcomes, and embed continuous learning into the organization.
  • Tools, Methods, and Techniques for Transformation
    Explore how to apply approaches such as value stream mapping, Objectives and Key Results, and the ITIL Maturity Model to support transformation.
  • AI and Transformation
    Deepen your understanding of the ITIL AI Capability Model and how AI governance supports transformation readiness and adaptive execution.

  • Transformation Leadership and Execution
    Gain the expertise you need to lead and support effective transformation initiatives across digital products and services.
  • Governance, Execution, and Balance
    Learn how to apply the ITIL AI Capability Model to balance structure and adaptability, and deliver sustainable transformation outcomes in complex environments.
  • Value-Driven Change Management
    Build the skills you need to ensure transformation initiatives deliver measurable value and improve organizational resilience.

Strategy Manager, Digital Strategy Lead, Transformation Lead, Portfolio Manager, Enterprise Architect, IT Director, Programme Manager, Business Strategy Consultant, Innovation Lead, Chief Digital Officer

ITIL Foundation (Version 5) is a prerequisite for all ITIL (Version 5) higher-level qualifications, including ITIL Transformation (Version 5).

  • Format: Multiple-choice exam — Open book*
  • Number of Questions: 40 questions
  • Duration: 90 minutes
  • Passing Score: 70% (28 out of 40 correct)
  • Certificate: ITIL Transformation (Version 5).
  • Exam Language: Available in English

Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training

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