ITIL AI Governance (Version 5)

• • ITIL, AI Governance, and AI Fundamentals

Build a foundation in ITIL, governance, and AI so you can apply AI governance in practical organizational contexts.

• • AI Opportunities and Threats

Learn how to balance innovation, value creation, trust, accountability, and risk.

• • AI in Organizational Contexts

Understand how AI affects products, services, operations, decision-making, and organizational workflows.

• • Good AI Governance

Explore what good AI governance looks like and how governance maturity develops across different organizational contexts.

• • The ITIL AI Capability Model

Discover how the ITIL AI Capability Model supports responsible, scalable AI adoption.

• • The ITIL AI Governance Improvement Model

Understand how the ITIL AI Governance Model supports a practical and consistent approach to AI governance.

• • How Regulation Shapes AI Governance

Learn how global and national regulatory requirements shape AI governance and affect organizational policies, responsibilities, and decision-making.

• • AI Governance and Other Frameworks

Discover how the ITIL AI Governance Improvement Model can be integrated with other frameworks and methods to support a practical and consistent approach.