Course Overview
ITIL Service (Version 5) equips you with the expertise to deliver resilient, high-performing digital services across the full lifecycle. It provides structured guidance for managing service relationships, service levels, operational reliability, and continual improvement, ensuring consistent performance, resilience, and measurable customer outcomes.
Course Outline
- Digital products and services
Understand the key concepts of digital product and service management and how they support value and performance from a service perspective. - Service value co creation
Explore how services enable the co creation of value with customers, partners, and stakeholders across the lifecycle. - Experience led service quality
Learn how to apply human centred, experience led design to improve the perception and quality of services. - Resilient and adaptable services
Discover how to develop resilient, sustainable, and adaptable services to respond effectively to change. - Strategy and service alignment
Gain a clear understanding of how services connect strategic intent with consistent performance and value creation. - Stakeholder aligned services
Explore how services align with real stakeholder needs to ensure relevance, clarity, and deliver measurable outcomes. - Continual improvement
Examine how to use continual improvement and evidence based decisions to increase value and reduce waste. - Service governance and innovation
Learn how practical governance supports compliance, risk management, and responsible innovation. - AI enabled service delivery
Understand how AI and automation enhance service capability while maintaining trust and accountability.
Course Objective
- Value-driven service management
Explore best practices for working with customers, partners, and stakeholders to enable value co creation across services. - Experience led service improvement
Adopt human centred, experience led design to improve how services are perceived, delivered, and measured. - Continual improvement capability
Strengthen continual improvement capability using evidence based decisions to improve outcomes and reduce waste.
Target Group
Product Manager, Product Owner, Portfolio Manager, Chief Digital Officer, IT Operations Manager, Service Delivery Manager, Customer Experience (CX) Lead, Digital Experience Manager, Transformation Lead, AI Governance Lead.
Pre-requisite
Any ITIL 4 certification, or ITIL Foundation (Version 5), or ITIL Foundation Bridge (Version 5)
Exam Details
- Format: Multiple-choice exam — Open book*
- Number of Questions: 40
- Duration: 90 minutes
Passing Score: 70% (28 out of 40 correct) - Certificate: ITIL Service (Version 5)
- Exam Language: Available in English
Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training
Why SkillMetrix?
Accredited
Training Centre
Multiple
Training Delivery
100%
Passing Warranty
