Course Overview
ITIL Product (Version 5) enables you to manage digital products as integrated value streams, aligning product capabilities, services, and business outcomes across their full lifecycle. Leverage this valuable practical guidance to excel in complex, AI-driven environments and advance your career.
Course Outline
- Digital Product and Service Integration
Gain a clear understanding of how digital products provide capabilities and digital services enable value realization. Explore how to effectively manage both as a single and unified system. - Value Stream Integration and Flow Optimization
Learn how to identify, map, and improve product value streams to optimize flow, reduce waste, and achieve measurable outcomes. - Strategic Discovery and Product Direction
Find out how to align product roadmaps with organizational strategy through structured discovery, prioritization, and evidence-based decision-making. - Human-Centred Product Design
Discover how to apply design thinking and human-centred design principles to create user-centered, scalable, resilient, usable, and sustainable digital products. - Resource and Supplier Orchestration
Learn to make informed acquisition decisions across technology, talent, and suppliers to ensure scalability and long-term resilience. - Build and Quality Engineering Integration
Explore how to integrate design into build activities with automation, testing, governance, and technical debt management. - Controlled Transition and Deployment
Analyse how to execute structured, risk-aware product transitions with operational readiness and observability embedded from day one. - Reliable and Observable Operations
Discover how to apply Site Reliability Engineering (SRE) principles, observability, capacity and continuity planning, monitoring, performance management, and automation to ensure reliability, availability, and resilience. - AI-enabled ways of working
Integrate AI-enabled ways of working and practices into product development and support.
Course Objective
- Manage digital products end-to-end
Manage digital products throughout their lifecycle from discovery to support using the ITIL Product and Service Lifecycle Model, a structured, practical, and industry-tested approach. - Cross-Functional Value Alignment
Learn to break down silos and align stakeholders across the ITIL Value System and lifecycle activities to enhance collaboration within multifunctional product and service teams. - Evidence-Based Product Decision-Making
Find out how to use metrics, feedback loops, and lifecycle performance data to continuously measure lifecycle success and refine and guide decisions on product strategy and delivery.
Target Group
Product Manager, Product Owner, Portfolio Manager, Chief Digital Officer, IT Operations Manager, Service Delivery Manager, Customer Experience (CX) Lead, Digital Experience Manager, Transformation Lead, AI Governance Lead.
Pre-requisite
Any ITIL 4 certification, or ITIL Foundation (Version 5), or ITIL Foundation Bridge (Version 5)
Exam Details
- Format: Multiple-choice exam — Open book*
- Number of Questions: 40 questions
- Duration: 90 minutes
- Passing Score: 70% (28 out of 40 correct)
- Certificate: ITIL Product (Version 5)
- Exam Language: Available in English
Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training
Why SkillMetrix?
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