Course Overview

ITIL 4 Practitioner: Information Security Management certification training courses and exams based on the ITIL practice for Information Security Management.

ITIL 4 Practitioner: Information Security Management module provides best practice guidance on how to protect the information needed by the organisation to conduct its business. This includes understanding and managing risks to the confidentially, integrity and availability of information, as well as other aspects of information security such as authentication and non-repudiation. The practice underpins the strategy and operations of all modern organisations, regardless of how many IT systems they use for conducting their business.

ITIL 4 Practitioner: Information Security Management is intended for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Information Security Management practice in their everyday work.  

  • Key concepts of the practice

  • Processes of the practice

  • Roles and competencies of the practice

  • How information and technology enable the practice

  • Role of partners and suppliers in the practice

  • How the ITIL capability model can be used to develop the practice

  • How the guiding principles support the practice?

  • Ensure in conjunction with other ITIL Practices that an organisation’s products and services meet the required level of information security for all involved parties.

  • Protect the technology and data assets crucial for the organisation’s operations including from loss of reputation and financial consequences.

  • Protect the organisation, its employees and its customers from cybercrime.

  • Provide a clear picture of information security threats and vulnerabilities.

  • Measure, assess and develop the Information Security Management practice capability in their organisation by using the ITIL Maturity Model.

The target audience for this document is candidates taking the ITIL 4 Information Security Management Practitioner module.

In order to access ITIL 4 Information Security Management exam, candidates must hold an ITIL 4 Foundation certificate or an ITIL 4 Managing Professional Transition certificate.

  • Duration of 30 minutes (45 minutes for candidates taking the exam in a language other than their native)

  • Closed book

  • 20 multiple choice questions

  • 1 mark for each correct answer

  • Passing score: 13/20 marks - 65%

Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training

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