Course Overview

ITIL 4 Practitioner: Release Management certification training courses and exams based on the ITIL practice for Release Management.

The Release Management is a structured process that focuses on planning, coordinating, and executing software changes from development to production environments. Its goal is to ensure smooth and efficient software releases by coordinating teams, managing version control, conducting testing, minimizing risks, and maintaining documentation. Release Management strives to balance innovation with stability, ensuring that new features are delivered while minimizing disruptions to an organization’s operations and users.

A Release Manager is a professional responsible for overseeing and managing the process of planning, coordinating, and executing software releases or updates within an organization. Their primary role is to ensure the smooth and efficient delivery of software changes from development to production environments.

  • Key concepts of the practice
  • Processes of the practice
  • Roles and competencies of the practice
  • How information and technology enable the practice
  • Role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • How the guiding principles support the practice

  • Develop and uphold efficient methods for deploying services and service elements throughout the entire organization.

  • Guarantee the efficient deployment of services and service components within the framework of the organization's value streams and service connections.

  • Mitigate risks and minimize losses stemming from service releases.

  • Employ the ITIL Maturity Model to gauge, evaluate, and enhance the proficiency of the Release Management practice within the organization.

This practice module is designed for IT professionals seeking to demonstrate and validate their expertise within this particular practice domain

In order to access ITIL 4 Release Management exam, candidates must hold an ITIL 4 Foundation certificate or an ITIL 4 Managing Professional Transition certificate.

  • Duration of 30 minutes (45 minutes for candidates taking the exam in a language other than their native)

  • Closed book

  • 20 multiple choice questions

  • 1 mark for each correct answer

  • Passing score: 13/20 marks - 65%

Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training

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