ITIL® 4 Practitioner: Problem Management

• Increase the reliability of IT services

• Reduce losses and costs resulting from IT service unavailability or degradation

• Fulfill service quality targets

• Reduce technical debt

• Anticipate the utilization of IT support resources

• Measure, assess, and develop the capability of the Problem Management practice within their organization using the ITIL Maturity Model.

This training course is designed to validate the skills and knowledge of professionals who aim to promote effective cross-practice collaboration and create valuable service streams. This course is relevant for the following job roles, such as Problem Manager, Incident Manager, Continuous Improvement Manager, Performance Manager, Major Incident Manager, Quality Manager.

In order to access ITIL 4 Problem Management exam, candidates must hold an ITIL 4 Foundation certificate or an ITIL 4 Managing Professional Transition certificate.

• Duration of 30 minutes (45 minutes for candidates taking the exam in a language other than their native)

• Closed book

• 20 multiple choice questions

• 1 mark for each correct answer

• Passing score: 13/20 marks - 65%