Course Overview

ITIL 4 Practitioner: Continual Improvement certification training courses and exams based on the ITIL practice for Continual Improvement.

ITIL 4 Practitioner: Continual Improvement purpose of this practice is to align the organisation’s services with changing business needs through the ongoing improvement of products, services, practices or any element involved in the management of products and services.

ITIL 4 Practitioner: Continual Improvement practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Continual Improvement practice in their everyday work. 

  • Key concepts of the practice

  • Processes of the practice

  • Roles and competencies of the practice

  • How information and technology enable the practice

  • Role of partners and suppliers in the practice

  • How the ITIL capability model can be used to develop the practice

  • How the guiding principles support the practice?

  • Adapt to changing business needs and circumstances, and maintain and increase the value generated by their service value system (SVS).

  • Enhance product and service quality, reliability and responsiveness.

  • Improve their overall capabilities to deliver and manage services efficiently. 

  • Develop an organisational culture of engagement, empowerment and innovation.

  • Measure, assess and develop the Continual Improvement practice capability in their organisation by using the ITIL Maturity Model.

The target audience for this document is candidates taking the ITIL 4 Continual Improvement Practitioner module.

In order to access ITIL 4 Continual Improvement exam, candidates must hold an ITIL 4 Foundation certificate or an ITIL 4 Managing Professional Transition certificate.

  • Duration of 30 minutes (45 minutes for candidates taking the exam in a language other than their native)

  • Closed book

  • 20 multiple choice questions

  • 1 mark for each correct answer

  • Passing score: 13/20 marks - 65%

Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training

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