Course Overview
The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams.
Course Outline
The individual practices are offered and concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these Practices. These are namely: ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, and ITIL 4 Problem Management Practice.
Learning Objective
- You want to push products and services out quickly.
- Hence, you need to learn how to manage several releases in a day.
- Your products and services need to be in shape before they are rolled out.
- This ITIL4 Practice Manager MSF certification will tell you how to identify that so that errors are reduced greatly.
- Your products and services should be light on cost.
- Understand the interfaces and synergies across these five practices
- Apply metrics and practice success factors to improve performance
- Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.
Target Group
IT managers, practitioners and support staff involved in the strategy, design, and implementation and on-going support and delivery of business IT services.
Pre-requisite
- ITIL® Foundation Certificate in IT Service Management OR
- ITIL® 4 Managing Professional Transition Certificate
- Training through an Accredited Training Organisation
Exam Details
- 90 Mins Exams
- Close Books
Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training
Why SkillMetrix?
Accredited
Training Centre
Multiple
Training Delivery
100%
Passing Warranty
